At Wolverine Peptides, we are committed to providing high-quality research products and excellent customer service. If you experience an issue with your order, we will work with you to find a fair resolution. Please read our Refund Policy carefully before making a purchase.
Returns
Due to the nature of our products, we can only accept returns for items that are unused, unopened, and in their original condition.
If you wish to request a return, you must contact us within 14 days of receiving your order. Returned items must be approved by our customer support team before being sent back.
Customers are responsible for the cost of returning approved items unless the return is due to our error.
Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing our customer support team.
To help us investigate your claim, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Refund Eligibility
Refunds may be issued in the following circumstances:
- You received an incorrect item.
- Your order arrived damaged or defective.
- Your order was cancelled before it was dispatched.
- A return has been approved and the item is received in its original, unopened condition.
Refunds are issued only after the returned item has been inspected and approved.
Non-Refundable Items
Refunds or returns will not be accepted for:
- Opened or used products.
- Products damaged due to improper storage or handling after delivery.
- Orders where the incorrect shipping address was provided by the customer.
- Delays caused by courier services once an order has been dispatched.
- Change-of-mind purchases after the order has been shipped.
Order Cancellations
Orders may be cancelled before they have been dispatched. If your order has already been shipped, it cannot be cancelled and will be subject to this Refund Policy.
Refund Processing
Approved refunds will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping
If a return is approved due to an error on our part, we will cover the reasonable return shipping costs.
If the return is not the result of our error, the customer is responsible for the return shipping costs.
Contact Us
If you have any questions about this Refund Policy or need assistance with a return, please contact our customer support team.
We aim to respond to all enquiries as promptly as possible during our normal business hours.
Research Use Notice
All products sold by Wolverine Peptides are supplied strictly for laboratory and scientific research purposes only. They are not intended for human consumption, veterinary use, diagnosis, treatment, cure, or prevention of any disease.